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What Is Telemedicine?

Telemedicine is a video-based appointment that allows us to conveniently meet with you by having a two-way video and audio connection. We can listen to your symptoms and concerns and provide counseling and a care plan.

  • Physical exams and follow-ups
  • Review of films, screenings, and lab results
  • Post-surgical wound assessment
  • Medication adjustment

 

How It Works

We will be using Healow through our EMR system for your telemedicine visit. Please follow these simple steps:

For more information using graphics that may be helpful in this process, please click here.

Once a staff member activates your Patient Portal account (web-enables), you will receive an email with your User ID and Temporary Password.

Please activate your portal ASAP

Make a note of your username and password, as you will need to enter them exactly (case sensitive) as they appear to log in.

The email will provide the internet link to our Patient Portal. You may click the first link, copy the second into your browser.

Login to Your Account

After you have made a note of your login credentials, click the first URL link. This will take you to the Patient Portal login screen

You can also log in via the FREE Healow app using your credentials and our Practice Code: IBJDCD

Once you login, you will then be asked to validate your submission by entering your date of birth or phone number. Once you submitted this information, for security purposes, you will be required to reset your password.

Reset your Password

Upon login, you will be required to reset your password

  • Select a password familiar to you that has alphabetical characters, at least one capital letter AND as least one number and is a minimum of 7 characters
    • Enter it under “New Password” and then re-enter under “Confirm New Password”
  •  Chose a default security question, or create your own, then provide your answer in the space provided.
    • Make sure the answer to your question is easily remembered and try to keep it short
  • When finished, click “Submit”

Acknowledge Consent

Please read each tab on the consent form then click, “I have read the consent form and the above information” and select “Agree”.

Welcome to your Patient Portal

Congratulations, you have successfully activated your patient portal!!

This is your “Dashboard” or home screen. From here, you can use the left chart panel to navigate and view your upcoming appointments, messages, medical records, statements, and current medications. The “Tiles” act as shortcuts to overviews of the same. Hover your mouse over each icon in the left chart panel to view navigation options or select a tile on the dashboard.

To complete Questionnaire

1. Click on Appointments > Upcoming appointments

2. Click on Fill Questionnaire button

3. Complete all questions and click Submit at the end

4. The blue fill questionnaire will change to Questionnaire Completed

5. Questionnaires will need to be completed for all subsequent scheduled appointments. Be sure to login to portal and completed questionnaire prior to all future appointments. Inform the front desk staff that you completed the questionnaire on your portal.

If you have imaging completed prior to your appointment that you'd like us to review:

Ambra Health: Your Medical Imaging Cloud

If you have any issues uploading, refer to this infographic: GNI Uploader Infographic or you can email us at secondopinion@gnineuro.org

 

Tips for A Successful Appointment

  • Set the stage. Find a quiet space with minimal interruptions.
  • Turn off the TV and any noisy devices.
  • Control the lighting. Your doctor needs to get a good and clear look at you.
  • If you’re using a phone or tablet instead of a laptop, place it in a stable position rather than holding it.
  • Don’t go at it alone. Having a care partner with you is always a good idea.
  • Write down your questions. Prepare a list of your concerns ahead of time.
  • Have your medications handy. Your doctor may want to do a medication check.
  • Ask about a follow-up appointment.

Please note that telemedicine visits are NOT recorded.

 

Frequently Asked Questions

Is telemedicine technology difficult to use?

No, in fact it is quite simple. Telemedicine is an easy, convenient and useful tool in connecting providers with their patients.

Is telemedicine private and secure?

Yes, when it is conducted using the encrypted platform GNI utilizes that’s designed for the purpose.

Is the quality of care the same as an in-person visit?

The quality of telemedicine as a method of healthcare delivery is confirmed by decades of research and demonstrations. Telemedicine has been found to be a safe, convenient and a useful tool for providing care for patients.

Who benefits from telemedicine?

Both patients and providers.

For Our Patients: Telemedicine gives you the opportunity to receive care without a trip to our office. You don’t have to take time away from work or family responsibilities. You avoid the stress and hassle of  traveling, as well as money on parking or public transportation. You are not at risk of exposure from other patients with communicable illnesses. And you may receive better health outcomes and become more engaged in your own healthcare.

For GNI Providers: During this pandemic, telemedicine allows us to continue to see patients in a safe manner providing continuity of care while reducing the need for rescheduling appointments and cancellations.

Will insurance pay for video visits?

Yes. Particularly in this current situation, your insurance carrier will reimburse us for these visits including Medicare and Medicaid. Of course, you do still need to pay your insurer’s required co-pay, deductible and any co-insurance.  

One silver lining of the current crisis may be the increasing acceptance and insurance coverage of telemedicine meaning your continuity of care will be even stronger in the future.     

 

Please contact us at 844-464-6387 if you have any questions.